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Frequently Asked Questions

As a service to our customers .

Contents

How much do I pay for shipping?
Does Military/Info accept credit cards?
How much does something cost?
How long does it take Military/Info to answer an Email?
How do I contact Military/Info Publishing?
Does Military/Info give any discounts?
How do I order when I cannot print the Military/Info order form?
When is Military/Info going to again start shipping orders outside of the U.S.?


How much do I pay for shipping?

Shipping costs $6 US mail or $10 UPS, inside of the Continental United States. The shipping charge by the order not by number of items in an order. In other words: An order of 1 item or 10 items costs the same.

We do for two reasons: First we sell many items for as low as 50 cents, which makes it silly for us to try to charge $100 for shipping a $6 order. Second, it is our built in discount. Large orders automatically get charged less for postage. For example a $100 order consisting of 10 items gets charged only $6 for shipping, while 10 orders each with 1 item gets charged each get charged $6 per order for a total $50 for shipping.

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Does Military/Info accept credit cards?

We do not accept credit cards, but we do accept checks or money orders.

Reason: Credit Card companies charge a business of our size at least 12 percent of each sale. A charge of that size would make it difficult for us to remain in business.

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How much does something cost?

Each item listing in our online catalog contains a price:
Example:
FM 57-100 The Airborne Division (September 1959); 208 pages, 41+ illus. Price 20.00 {Item No.1005}

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How long does it take Military/Info to answer an Email?

We try to answer simple questions within 24 hours. Complex questions, if we think we can handle it well try to get back to you within 24 hours, but it may take days to fully handle your question. Silly questions we never answer.

Simple questions are how to order, or how find something in our catalog.
Complex questions are asking for something unusual, such as having us look for something special or provide a service which is not on our catalog.
Silly questions are asking for things which, by reading our website order warning page you know we will not provide.

Sometimes we get behind on answering Email, so it doesn't hurt to remind us if we have not got back to you within a few days.

We enjoy answering questions on historical military technology, especially older technology, but we reserve the right not answer questions on currently military technology.

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How do I contact Military/Info Publishing?

See our Contact Page, that gives our web address, Email address, Mailing address, Telephone number and Fax number.

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Does Military/Info give any discounts?

Yes we do. It is built into our shipping charges. The larger the order the less we charge overall for shipping.

Example: Order one item for $10 we will charge $6 for shipping it to you by US Mail. Order one item costing $100 we will still only charge you $6 for shipping it you by US Mail. Order ten items each costing $10 we will again only charge you $6 for shipping by US mail. So it pays to make large orders.

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How do I order when I cannot print the Military/Info order form?

We have several other ways of sending us an order . But at very least when you send us an order make sure that you give us the "Item No." of what you want to order and that clearly print your return address.

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When is Military/Info going to again start shipping orders outside of the U.S.?

Military/Info publishing is now again open for sales outside of the United States on a limited basis (11/7/05).

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